Terms & Conditions

Version: 11 September 2026

1. Service provider

Vienna Bus Transfer is a service operated by
Future Bus Tours GmbH.

Grillgasse 6/17
1110 Vienna, Austria
Company registration: FN 523647w
VAT identification number: ATU75085337
Email:

booking@viennabustransfer.com

Telephone:
+43 676 437 38 16

2. Services covered

These terms apply to airport and city transfers,
chauffeur-driven bus rental, event transfers and
tours booked with Future Bus Tours GmbH through
Vienna Bus Transfer, including VR tours.

The journey, date, time, passenger requirements and
services included in your booking are described
in your quotation and booking confirmation.
Mandatory consumer and passenger rights remain
unaffected.

3. Making a booking

Please provide accurate contact information,
pickup and destination addresses, dates, times,
passenger numbers and luggage requirements.
For airport pickups, provide the correct flight
details and check the agreed pickup time.

Online card bookings through Stripe are confirmed
following successful payment and booking confirmation.
Cash bookings are confirmed by email before payment.
For PayPal and bank-transfer bookings, follow the
payment and confirmation instructions provided for
your booking.

An inquiry or quotation request alone is not a
confirmed booking. Please check your confirmation
and notify us promptly of any error.

4. Prices and additional requests

The confirmed price includes applicable taxes and
the normal tolls, parking and airport charges
associated with the agreed service.

Child seats cost €5 per seat per booking.
For a return booking, this covers both journeys.
Please request the required seats in advance and
provide the child’s age and relevant size information.

Oversized luggage, pets, accessibility requirements
and other special arrangements must be discussed
before confirmation. Any additional price must
be communicated and agreed in advance.

Changes to the itinerary or requested service may
affect the price. We will explain any proposed
price change before you accept it.

5. Payment

We accept card payments through Stripe, PayPal,
bank transfer and cash. The payment method and
any payment deadline applicable to your booking
are stated during booking or in your confirmation.

For cash bookings, payment arrangements are
communicated in the confirmation email.

6. Customer cancellations

Customer-requested cancellations receive a
full refund, including cancellations
made less than 24 hours before the agreed pickup time.

To cancel, contact

booking@viennabustransfer.com

and include your booking reference, name and journey date.
For an urgent cancellation close to pickup, please
also call
+43 676 437 38 16.

A customer cancellation communicated before a booking
has been treated as an airport no-show is covered
by this full-refund policy. Airport no-shows are
handled under Section 8.

7. Booking changes and refunds

Contact us as soon as possible if you need to change
your journey. Changes depend on availability.
Any revised itinerary or price will be agreed with you.
If you choose to cancel instead, the cancellation
policy above applies.

Refunds are initiated within 7 days
after the cancellation or refund entitlement is confirmed.
Your bank or payment provider may require additional
time for the funds to appear in your account.

Where possible, refunds are made through the original
payment method. Otherwise, we will agree an appropriate
refund arrangement with you.

8. Airport waiting time and no-shows

Airport pickups include up to
45 minutes of waiting time
from the agreed pickup time,
without an additional waiting charge.

If you cannot find your driver or expect to arrive
late at the meeting point, contact us immediately.
Any revised pickup time must be agreed with us.

If the passenger has not arrived after the included
45 minutes, has not communicated a cancellation,
and no alternative arrangement has been agreed,
the service is cancelled as an airport no-show.
In that case, 25% of the booking price is
retained and 75% is refunded, subject to
any overriding rights under applicable law.

This provision applies to passenger absence, not
to a failure by us to provide the agreed pickup.

9. Flight delays and cancellations

Notify us promptly if your flight is delayed,
cancelled or diverted so that we can discuss a
revised pickup or cancellation.

Unless a revised time has been agreed, airport
waiting time is measured from the pickup time
stated in your confirmation, not automatically
from the actual landing time.

If you cancel before an airport no-show has occurred,
the full-refund cancellation policy applies.

10. Passenger and luggage requirements

All passengers, including children, must be included
in the declared passenger number. Luggage must fit
within the safe capacity of the agreed vehicle.

Please tell us before booking about large or unusual
items, pets, mobility equipment or assistance requirements.
We will discuss suitability and confirm any agreed
arrangements.

Passengers must follow reasonable safety instructions
and applicable seat-belt and child-restraint requirements.

11. VR tours

The minimum age for participation in our VR tours
is 7 years.
The tour description and booking confirmation
specify the experience included.

The customer cancellation and refund rules in
Sections 6 and 7 also apply to VR tours booked
through Vienna Bus Transfer.

Participants must follow the safety instructions
provided for the tour and VR equipment.

12. Service disruption or cancellation by us

If we cannot provide the agreed service, we will
contact you as soon as practicable to discuss
an alternative or refund.

If we cancel the service and you do not accept an
alternative, payments for the cancelled service
are refunded in full. Any further rights provided
by applicable law remain unaffected.

13. Liability

Our liability is governed by applicable law.
Nothing in these terms excludes or restricts
liability or remedies that cannot lawfully
be excluded or restricted.

14. Complaints and lost property

For complaints or lost-property inquiries, contact

booking@viennabustransfer.com

with your booking reference, journey date and
a description of the issue.

If an item is found, we will discuss collection
or return arrangements with you. Any proposed
delivery cost will be communicated in advance.

15. Privacy

We process personal data as described in our
Privacy Policy.
Optional analytics or advertising consent is
separate from accepting these booking terms.

16. Applicable law

Austrian law applies, without depriving consumers
of mandatory protections that apply under relevant
conflict-of-law rules. Jurisdiction is determined
by applicable law.

17. Changes to these terms

The version made available and agreed when the
booking contract is concluded applies to that
booking. Later website updates do not automatically
change an existing booking contract.